Enterprise Shield Basic (Matrice 300 RTK) NZ

NOTE: ALL REPLACEMENTS WILL TAKE 3 - 4 WEEKS FROM THE TIME YOUR CLAIM IS RECEIVED. CARE ENTERPRISE IS A NON-REFUNDABLE AND NON-RETURNABLE ITEM, ONCE CODES HAVE BEEN SUPPLIED THEY CAN NOT BE RETURNED.

Features

New Zealand’s DJI Enterprise Shield Plan covers accidents, such as water damage or collisions, lasts for 1 year with an option to extend up to two times, and provides two replacement units for an additional charge.

In order to extend your Enterprise Shield Plan, you must purchase a new Enterprise Shield Plan before your existing 12-month period has expired – this will extend your coverage for an additional 12 months. Please note: This can only be done two times in total, for a maximum of three years’ Enterprise Shield coverage.

* DJI Care Shield covers Aircraft, gimbal, camera, propellers and controller. It does not cover damage to any additional payloads. 

Please Note:

DJI Enterprise Shield can be bound to your DJI product when it meets one of the following criteria:

1. Brand new and un-activated product.
2. Device activated within the last 72 hours.
3. Handheld device activated within the last 30 days.

*If your craft has been activated for over 72 hours, follow the instructional guide linked below to verify your craft is in good working order and still eligible for DJI Enterprise Shield.

Video Verification Guide

Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.

If you have a DJI Enterprise Shield activation code, click here to bind it to your aircraft.

Two Replacements, Total Peace of Mind

For an additional charge, DJI Enterprise Shield offers up to two replacement units within one year and covers accidents such as water damage, crashes and collisions. These replacement units will be new or equivalent to new in performance and reliability.

The DJI Enterprise Shield Repair Process

Ferntech will handle the entire DJI Enterprise Shield replacement process, which is as follows:

1. Request an Enterprise Shield replacement via our online Service Request Form
2. Delivery of damaged item* – please contact our helpful team at info@ferntech.co.nz and they will provide details on how to get your product to us.
3. Product assessment by Ferntech team – upon completion, we will select the cheapest option to either have your product repaired or replaced under your DJI Enterprise Shield policy. Please advise if you would like to have your product replaced even if a repair is cheaper.

*We require your product to complete the DJI Enterprise Shield process.

Please Note:

• DJI Enterprise Shield covers return shipping fees back to your address.
• DJI Enterprise Shield and the corresponding product must be purchased from New Zealand.
• DJI Enterprise Shield only supports aircraft purchased from official or authorised channels.
• Please find detailed terms and conditions under the warranty tab above.

If you want to purchase DJI Enterprise Shield for an aircraft that has been activated for over 72 hours, follow this Video Verification Guide.

In the box

WHY BUY FROM US?

By buying from Ferntech, you'll have the confidence that you are dealing directly with New Zealand's leading drone experts. Our staff are knowledgable drone pilots who offer expert advice, trusted support and superior specialist service. Only through us will you receive a full New Zealand warranty, phone and email support, and access to our certified Repairs Centre with DJI-qualified drone technicians. And we guarantee that we will have the best prices on the market — if not let us know and we will match any price (conditions apply).

Warranty Details

Ⅰ.Service information and scope

Ⅱ.Exclusions

Ⅲ.Contents of replacement service

Ⅳ.Replacement/repair service fee

Ⅴ.Enterprise Shield Plus coverage amount and sharing scheme

Ⅵ. The coverage period of DJI Enterprise Shield

Ⅶ.DJI Enterprise Shield service repair process

VIII.Termination of DJI Enterprise Shield

IX.Return and transfer of DJI Enterprise Shield

X. Protection of personal information

What is DJI Enterprise Shield?

DJI Enterprise Shield is a service plan specially designed for DJI Enterprise drones. Providing complete accidental coverage and premium protection options that allow unlimited drone replacements - DJI Enterprise Shield offers the most comprehensive reassured flying experience ever developed specifically for the needs of commercial drone fleets. DJI Enterprise Shield allows you to fly with peace of mind and focus on the task at hand.

DJI Enterprise Shield is flexible and customizable, offering two packages providing tailor-made and comprehensive services based on your needs:

Enterprise Shield Basic comes into effect at 0:00 on the start date and expires at 23:59 on the expiration date, as specified in the service agreement. For damage to drones or payloads caused by operator error or accident during normal use and operation. Two replacements are offered, and each replacement costs a small additional fee. Supported models include the Matrice 200(Matrice 200 V2), Matrice 210(Matrice 210 V2), Matrice 210 RTK(Matrice 210 RTK V2), Phantom 4 RTK, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S. 

Enterprise Shield Plus comes into effect at 0:00 on the activation date and expires at 23:59 on the expiration date as specified in the service agreement. Free repair or replacement service is available for damage to drones or payloads due to operator error or accident during normal use and operation.

Replacement service will be provided for the following models:
Matrice 200, Matrice 210, Matrice 210 RTK, Phantom 4 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S. 
DJI requires the original product to be returned as part of the replacement process. The original product will become the property of DJI. Replacement products sent by DJI become the property of the coverage owner. A fee equivalent to the damage assessment cost for the original product will be deducted from the owner’s total coverage amount.

Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent interruptions to your workflow, you can choose to have a backup device provided by DJI sent to you while your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). Following the repair of your device, an amount equivalent to the repair fee will be deducted from your coverage amount. Loaned payloads need to be exchanged with repaired payloads. If during the loan period backup payloads are damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.

What is the difference between DJI Enterprise Shield Basic and Enterprise Shield Plus?

1) The number of replacements: A maximum of two replacements are provided for one year for Enterprise Shield Basic. The unlimited number of replacements for one year within the guaranteed coverage amount is provided for owners of Enterprise Shield Plus.
2) Replacement fee: Enterprise Shield Basic requires a separate fee paid for two replacements, while replacements for Enterprise Shield Plus are provided free of charge.
3) Logistics service: Enterprise Shield Plus replacement service provides overnight delivery, while Enterprise Shield Basic provides free land freight.
4) Additional services: There are no additional services for Enterprise Shield Basic. Free use of a backup device is available for Enterprise Shield Plus.
5) Shared coverage: Coverage amount can be shared between different models for Enterprise Shield Plus. Coverage cannot be shared under Enterprise Shield Basic. 
6) Service mode: Under Enterprise Shield Basic, two paid replacement services will be provided to coverage owners. Under Enterprise Shield Plus, free repair and unlimited replacement services within the limit of the coverage amount are available to coverage owners.
7) Coverage: For Enterprise Shield Plus, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount. Under Enterprise Shield Basic, the coverage amount is not used for deduction.

Is there a limit on the number of uses for DJI Enterprise Shield?

If you have purchased Enterprise Shield Plus, no limit is imposed on the number of replacements, as long as the accumulated repair amount does not exceed the total coverage amount. No additional charge is required for replacements under Enterprise Shield Plus.

Enterprise Shield Basic comes into effect at 0:00 on the start date and expires at 23:59 on the expiration date, as specified in the service agreement. You can enjoy two replacement services.

Which kind of drone or payloads will be provided by DJI Enterprise Shield replacement service?

You will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). 

What is the coverage period of DJI Enterprise Shield?

The service comes into effect at 0:00 on the start date and expires at 23:59 on the expiration date, as specified in the service agreement.

What kind of drone or payloads are eligible for DJI Enterprise Shield?

If your drone or payloads meet any of the following conditions, you can purchase DJI Enterprise Shield:

1. Brand-new drone or payload that is not activated.
2. Drone or payloads activated for less than 48 hours. 
3. Repaired in an official DJI Service Center and within 72 hours of receiving an email invitation. (Please contact support@dji.com to inquire about the inspection process.)

Can I buy both Enterprise Shield Basic and Enterprise Shield Plus at the same time for one drone?

No. Currently, only one of the two DJI Enterprise Shield packages can be purchased and bound to any drone or payload.

What parts are covered by DJI Enterprise Shield?

The parts covered by DJI Enterprise Shield series vary with the model of the device:

Enterprise Shield Basic

For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the coverage term of Enterprise Shield Basic, replacement service is offered according to these terms and conditions and is available for a service fee. The replacement device provided has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
Enterprise Shield Basic is applicable to the Matrice 200 (Matrice 200 V2), Matrice 210 (Matrice 210 V2), Matrice 210 RTK(Matrice 210 RTK V2), Phantom 4 RTK, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S.
The scope of replacement service for the Matrice 200(Matrice 200 V2), Matrice 210(Matrice 210 V2), Matrice 210 RTK(Matrice 210 RTK V2), Phantom 4 RTK, Mavic 2 Enterprise Series, and Zenmuse Z30 includes:

For the Matrice 200(Matrice 200 V2), the drone’s body and propellers are covered. (The propellers must be sent back with the drone, or the replacement service will not be provided).
Matrice 210(Matrice 210 V2) and Matrice 210 RTK(Matrice 210 RTK V2) drone body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. External GPS, top-mounted single fixtures and bottom-mounted dual gimbals (These components must be sent back with the drone or replacement service will not be provided).
The Phantom 4 RTK’s aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For Mavic 2 Enterprise series, the aircraft’s body, bound gimbal and camera, battery and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
Covered parts of the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S include the gimbal and camera (including lens).
If your drone or payload is damaged due to crash, crushing, and/or collision caused by operator error or other accidents and you send it back within the coverage period, you can get it replaced at one of DJI’s official repair centres within the specified coverage period of Enterprise Shield Basic.
Under Enterprise Shield Basic, DJI requires the original product to be returned as part of the replacement process. The original product becomes the property of DJI. Replacement products sent by DJI become the property of the coverage owner. Coverage owners are required to pay a fee for replacement service. Enterprise Shield Basic only provides service in the country or region where it is purchased.
Enterprise Shield Plus
For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the service terms of Enterprise Shield Plus, free repair or replacement service offered will be charged by deducting the required fee from your coverage amount.
If a replacement is required, you will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of free repair and replacement service under Enterprise Shield Plus for the Matrice 200, Matrice 210, Matrice 210 RTK, Phantom 4 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT and Zenmuse XT2 includes:
For the Matrice 200, Drone body and propellers are covered. The propellers must be sent back with the drone, or the replacement service will not be provided.
For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided.
The Phantom 4 RTK’s aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT, and Zenmuse XT2, the and payload (including lens) are covered under this plan. If your drone or payload is damaged due to falling, crushing, and the collision caused by operator error or other accidents and it is sent back within the coverage period of service, you can get it repaired or replaced at DJI’s repair centre within the specified coverage area of Enterprise Shield Plus.
If you choose to use Enterprise Shield Plus, DJI will provide free repair services or replacements services within the specified coverage amount.
The following services are provided for the following models:

Matrice 200, Matrice 210, Matrice 210 RTK, Phantom 4 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service is provided. DJI requires the original product to be returned as part of the replacement process. Original products sent for replacement become the property of DJI. Replacement products sent by DJI become the property of the coverage owner. A fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.
Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). Following the repair of your device, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned payloads will need to be exchanged with repaired payloads. If during the loan period backup payloads are damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.
Enterprise Shield Plus only provides service in the country or region where it is purchased.

Is there a deductible for the DJI Enterprise Shield?

There is no deductible.

Do I have to bind DJI Enterprise Shield to my drones and payloads?

If you have purchased the activation card for DJI Enterprise Shield, contact your local dealer and provide your activation code and serial number (of your drone or payload) to activate and bind it to your device. 

If I have two drones and buy DJI Enterprise Shield for both of them, can their coverage amount be shared?

If you have purchased, activated, and bound Enterprise Shield Plus with several drones at the same time, you can choose whether to share the coverage amount or not.

Note:
1) Under Enterprise Shield Basic, the number of replacements for multiple drones or payloads cannot be shared.
2) If you have only one DJI drone and purchase Enterprise Shield Plus, the coverage amount cannot be shared with other drones not purchased and bound to Enterprise Shield Plus.
3) The coverage amount sharing service of Enterprise Shield Plus is only available for drones or payloads that the Enterprise Shield Plus coverage plan is purchased, activated, and bound with at the time of purchase. Coverage amounts cannot be shared in any other case.

Can I buy DJI Enterprise Shield again after its coverage period expires?

Currently, DJI Enterprise Shield can be purchased only once for one drone or payload.

Where is DJI Enterprise Shield available?

The service is available in Mainland China, USA, Canada, the European Union, Britain, and Australia. The service varies in different areas (in the European Union, Britain, and Australia, only Enterprise Shield Basic for the Matrice 200 (Matrice 200 V2), Matrice 210(Matrice 210 V2) ，Matrice 210 RTK(Matrice 210 RTK V2)， Phantom 4 RTK and Mavic 2 Enterprise Series is available). You can contact your nearest dealer for more details.

Does Enterprise Shield Basic have a global warranty?

No global warranty is available under DJI Enterprise Shield. 
Please send your drone to your specified local repair centre for replacement and repair.
For example: If you have a U.S. version DJI Enterprise Shield, you can only have your device repaired or replaced for free at DJI’s after-service repair centres in the U.S.

Does DJI Enterprise Shield cover water-damaged drone or payloads?

Yes, water damaged drones or payloads are covered by DJI Enterprise Shield. If your drone or payload has water damage, you are eligible for free repair or replacement service.

How can I replace my device using DJI Enterprise Shield?

DJI Enterprise Shield service will be bound with the serial number of your drones or payloads. If you need any replacement service, you can go to the support page on DJI’s official website to set up the Online Repair Request service or contact DJI Support at http://www.dji.com/support. After sending your application, send your device to the designated DJI repair centre. The serial number of the replaced drone or payload will be automatically updated in the system and your service will not be affected.

How to check the serial number of my drone or payload?

Serial number of Matrice series is on the inside of the central Board.
Serial number of Phantom 4 RTK is on the inside of the battery compartment.
Serial number of Mavic 2 Enterprise Series is on the inside of the battery compartment.
Serial number of Zenmuse Z30 is on the gimbal axis.
Serial number of Zenmuse X4S and Zenmuse X5S is on the gimbal axis.
Serial number of Zenmuse XT and Zenmuse XT2 is on the gimbal axis.

How can I confirm whether the damage to my drone or payload is covered by DJI Enterprise Shield?

After receiving your defective drone or payload, we will assess the damage and check the drone and/or payload serial number and agreement number to confirm that you have purchased DJI Enterprise Shield to check whether the damages to your drone or payload is within the coverage period of DJI Enterprise Shield.

After replacement, my product’s serial number is different. Does this affect my service? Will my coverage period be recalculated?

If the serial number changes during repair or replacement, it will be updated on the system and won’t have any effect on future services. The coverage period will not be recalculated and will remain subject to your service agreement.