Delivery and Returns

Christmas Shipping Cut Off Dates

Our expected pre-Christmas delivery dates are just around the corner, we will be shipping all orders* on an overnight service from the 18th - 20th of December but we advise getting your orders in as soon as possible.

North & South Island — Order by 2pm Friday 20th December

*excluding dangerous goods and out of stock products

Below are our Christmas and New Year store hours for all locations:

Auckland Retail Store

Monday 23rd December – 8:30am – 5:00pm
Tuesday 24th December – 8:30am – 2:30pm
Wednesday 25th December – CLOSED
Thursday 26th December – CLOSED
Friday 27th December – 9:00am – 5:00pm
Saturday 28th December – 10:00am – 4:30pm
Sunday 29th December – CLOSED
Monday 30th December – 8:30am – 5:00pm
Tuesday 31st December – 8:30am – 2:30pm
Wednesday 1st January – CLOSED
Thursday 2nd January – CLOSED

Christchurch Retail Store:

Closed 25th December 2024 – 5th January 2025

Commercial Solutions:

Closed 21st December 2024 – 5th January 2025

Service Center:

Closed 21st December 2024 – 5th January 2025

We offer free delivery on all orders over $350 and a flat fee of $7.50 on all purchases under $350.

All orders (except repair parts*) placed before 2.00pm will be delivered the next day on an overnight track and trace courier (to the North Island). Larger parcels will be delivered to the South Island on a 2-3 business day economy track and trace service. We will try our best to fit your South Island order into an overnight courier satchel. If you would like overnight delivery to the South Island for your larger item please contact our team and we can arrange this for an extra $20.00. 

Please note rural addresses (RD) can take 1-3 days longer to arrive.

Please be aware that we only ship online orders from our Auckland Warehouse.

*Repair part orders are not eligible for same-day shipping. Lead time for repair part shipping is 1-3 days.

Auckland Same Day Delivery with NZ Post Express

Place your order by 2pm and enjoy same day delivery within 3 hours. 

This service is currently available for the below Auckland postcodes Monday to Friday for a flat fee of $20.

Eligible Auckland postcodes include:

Please note you will only be able to complete a Same Day Delivery order if all the items in your cart are available and in stock for your delivery location. Certain products are not available for Same Day Delivery such as EcoFLow powerstations and batteries over 100Wh. Same Day Delivery is not available on weekends or Public Holidays.

International Orders

Please get in touch with our team by emailing info@ferntech.co.nz for a DHL quote for shipping your order internationally. All international orders will be supplied GST exclusive saving you 15% off website prices.

*Minimum order value of $1000 NZD and no discount codes apply.

For the latest delays in the NZ Post network please visit the NZ Post website here:
https://www.nzpost.co.nz/contact-support/domestic-delivery-updates

RETURNS:

14 DAY MONEY BACK GUARANTEE

If you have had a change of mind we offer a full 14-day money back guarantee for all online purchases. Simply return the item to us within 14 days of purchase and we will exchange or offer a full refund. Please note items must be unused and in their original undamaged packaging, together with all purchase details. Postage will not be refunded on returned goods. Goods can not be returned if they have been activated.    

Unfortunately, we can not accept returns for items purchased in store.

DOA (DEAD ON ARRIVAL)

If your items have arrived and does not operate out of the box, please report the issue as soon as possible to our team and lodge as a DOA (Dead On Arrival). You have 7 days from the date of activation to return to us for replacement under DOA. Once received back to the store, please allow up to 7 working days for our team to assess and approve the DOA case.

If you fail to return the product within 7 days your item will be fixed at the DJI Global Repair Centre where the turnaround time will be longer.

THE WRONG ITEM RECEIVED

If you have received the wrong item please contact us at info@ferntech.co.nz and we will send a self-addressed pre-paid courier label for you to return the incorrect items back to us.